Frequently Asked Questions
Our cutting boards come unfinished, because we want you to know how to take care of it from the start. All cutting boards need to be treated with food-safe mineral oil (also called cutting board oil) before first use and every 2-6 months on-going. HOW TO OIL A CUTTING BOARD 1. Make sure your board is clean and dry before you begin. 2. Using a clean, soft cloth or towel, wipe the entire board evenly with oil. 3. Let it sit for a couple of hours. 4. Wipe the board clean of excess oil with a dry towel and you will keep it in great condition. 5. Wash with warm, soapy water after use. Do not soak your board in water. Do not put it in the dishwasher. Otherwise, it will crack and warp.
Use soft cloths or towels to clean your finished wooden products. If there is a spill, use water with a little bit of soap to clean. Direct sunlight and high temperatures, will degrade the finish. It helps to keep the wood away from heating vents and fireplaces.
Yes. We open our shop to the public for a wood sale. For updates and hours, sign up for our wood sale newsletter or follow us on Instagram. If you are looking to purchase over 100 board feet, fill out our contact form and we can set up an appointment.
Sometimes. Our shop can be seen at our wood sales or the MAKEbhm open house.
No. Well, sometimes. we do when they are of a specific species and size, and we know we can use it for a project. We pride ourselves on using what the state of Alabama and the Southeast region provides for us. 95% of our wood comes from the area.
We are not a tree service and do not cut down trees. We work with tree services to have timber delivered to our mill. If you need a tree service, visit our list of recommended tree services in Birmingham.
We may be able to use trees that are at least 20 inches in diameter. Longer lengths (8'-12') are better. Talk to your tree service to see what is feasible. You can contact firstname.lastname@example.org about potential projects or dropping off your logs at our mill in Bessemer. Ideally, we would reuse every tree that comes down, but we need to focus our efforts on trees that have a project associated with it, like our tree concierge services or logs that make the most sense for our investment of resources.
We can use a wide range of hardwoods that meet the 20" standard and especially, if there is a project that you have in mind. For our own inventory, we look for Walnut, White and Red Oaks, Hackberry, Cherry, Hickory, Pecan, Sweet Gum, and Magnolia.
Our small products are shipped UPS or USPS. For international orders, contact us for DHL pricing. For furniture, we prefer “Blanket-wrap” shipping for the best care and quality of service. This also ensures that nearly all packaging is reused indefinitely. When crates and freight shipping are required, we will adjust accordingly.
Anything customized, ie. lumber cut to specific dimensions or furniture built to order, cannot be returned or cancelled. Purchases directly from our inventory of home accessories have a 10 day period for return. Returns must be in re-sellable condition. Returns are at the customer’s expense and must be insured for the full purchase value. NOTE: Shipping services generally do not insure reused boxes or packaging. Once we receive the returned items and verify that they have not been damaged or altered, credits or refunds will be issued to the customer to whom Alabama Sawyer sold the product. You can initiate a self-service return. Alasaw has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!