Delivery and Returns
Delivery + Shipping
Shipping rates are set up for as many options as possible, but sometimes the combination of destination, weight or current inventory blows the computer's mind and you just have to reach out to us. If you would like to arrange for shipping outside the US or check for other options with your specific order, please contact us at firstname.lastname@example.org. All requests for international shipping are subject to approval.
We make every effort to ship fulfillable orders within 5-7 business days. If your item is made to order, please refer to the item’s product page for current lead times. We do not ship on weekends or holidays. Please allow 10 days for your order to arrive. This may change during peak times. Alabama Sawyer is not responsible for service transit times.
Expedited shipping rates requested after 2 pm EST will be processed the next business day.
Alabama Sawyer does not deliver. We ship our product in a variety of ways, depending on the size, weight, quantity, destination and requests of the buyer.
Small parcel shipping refers to individual packages weighing less than 150 pounds sent through regular carriers like UPS, USPS and DHL.
White glove delivery is a service, that we contract with professional companies, to pick up the piece, protect and transport to the home or final destination. Items are delivered inside, placed, possibly assembled and all waste is removed.
LTL can be the most economical way to ship large items. Less than truckload / LTL shipping refers to a truckload shipping method used for transporting a shipment which is larger than a parcel but light enough or small enough that it doesn’t require a full truckload. Free space on the truck is shared by other shipments from other shippers or carriers and likely will change trucks at various distribution centers. Items are crated or palletized. For delivery, there is limited communication about when they will arrive and mostly likely they will simply leave the palette at the curb. They also may charge for waiting or extra unplanned services.
With some items, furniture is crated or palletized, transported via LTL, but the last leg of the delivery includes white glove service.
Store pickups are available for pickup Monday-Friday 8am-3pm. It is always best to pre-arrange the time. Please note that clients or third party couriers must provide their own packing materials and load their own vehicle. We are unable to provide packing materials or blanket wrapping, unless previously arranged.
Shipping to a Warehouse or Storage Facility
Alabama Sawyer requires that all shipments be inspected and approved within 2 business days of receipt of merchandise by the client or the warehouse facility and to alert Alabama Sawyer of any shipping damages or discrepancies within that time frame. Alabama Sawyer will not be held responsible for any damages or discrepancies after the 2-business day time period. Alabama Sawyer is not responsible for any damages that occur while in the care of a warehouse or storage facility or additional transit thereafter.
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges, as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.
We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
Returns & Exchanges
Our return and exchange policy is valid for 14 days after you receive your order. If 14 days have passed since you received your order, unfortunately we can’t offer a refund or exchange. Return shipping costs are the responsibility of the customer.
To be eligible for a return or exchange:
Your item must be unused and in the same condition that you received it. It must be in the original packaging and returned in resell-able condition. When returning an item to our warehouse, please pack with care to prevent any damage during shipping. Any return or exchange that has been damaged in return transit, altered, or shows any sign of wear may not be eligible for a full refund and will be charged for repair and at least a 10% Restocking Fee.
Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed and applied to your credit card or original method of payment within 3-5 business days. Original shipping costs are non-refundable. Exchange items will be released as soon as your return is received and approved at our warehouse.
Damages in transit
In the unfortunate event that your item is damaged in transit, please alert Alabama Sawyer within 2 business days of receipt, so we may promptly replace your item and file an insurance claim. Please provide photos of your damaged item and its packaging. Do not sign a BOL without noting damage otherwise there is no way to file and insurance claim. Please allow 1-2 business days for your request to be processed. Each delivery company has their own process that we need to follow in order to be reimbursed or expedite a repair.
Items not eligible for return:
Final sale items include customized items, scratch and dent, gift cards and sale items. No refunds, exchanges or credits will be issued for these items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account for a posted or pending credit. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have completed these steps, but have still not received your refund, please contact us at email@example.com.
Return shipments come back to the factory: Alabama Sawyer, 1700 Vanderbilt Road, B, Birmingham, AL 35234
If you prefer we provide a return label, Contact us for a return shipping label This will be deducted from your refund.