Studio Terms & Conditions
After a quote and rough drawing are approved, a 50% deposit is required to reserve a place for your project on the schedule, initiate final shop drawings and start production on made-to-order items. The balance is required for pick-up by customer or delivery by a service.
We accept cash, checks and credit cards. All invoices are COD, unless other arrangements are made. In the case of terms granted, late invoices will accumulate 1% interest each month.
Purchase orders are considered an actual order. All cancellations must be received in writing within 7 days of purchase or are subject to a 20% cancellation fee.
Lead Time on studio orders is generally 8-12 weeks, plus shipping time. Ship dates are estimated and not guaranteed.
We use hand-applied, oil finishes. They are non-toxic, bring out depth and color, and condition the wood. It takes the finish up to one year for an oil finish to fully cure.
No finish can withstand prolonged exposure to water, food, sun or other substances. All spills on the wood must be removed immediately with a dry cloth. Oil finishes can be wiped clean with a damp rag and refreshed with beeswax.
You can help protect your furniture by not placing furniture in direct sunlight and avoiding extreme temperatures, harsh cleaners, candle wax, oils or ink. Alasaw does not cover damages or defects caused by use of chemical treatments, cleaning products or protective coatings applied by the Buyer. Any such chemical treatments, cleaning products or protective coatings void all warranties of Alasaw.
Freight/delivery fees will be the sole responsibility of the customer, dealer or designer.
Our primary shipping method is “Blanket-Wrap”. All orders are shipped “Freight Collect”, which means that Alasaw’s responsibility for loss or damage in transit ceases upon release of merchandise in good order to the transportation company.
Merchandise that is refused at the time delivery, will be returned to Alasaw for inspection to determine freight or manufacturing damage.
Alasaw is not liable for delays or failure to ship goods due to any causes beyond our control.
The customer is responsible for knowing that the site will permit normal delivery.
In no event shall a mistake in size or fit of the goods, due to Buyer error, result in invalidation of any order or require any refund.
10 year warranty
Any furniture manufactured by Alasaw is covered under a manufacturer’s 10 Year Limited Warranty, extending for 10 years from the date of final payment. Alasaw will determine the appropriate repair process and pay, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from Buyer to Alasaw, or a repair center designated by Alasaw, at no charge to the original Buyer. After 10 years from the date of purchase, the original Buyer will be responsible for labor, packing, and all shipping and transportation costs.
Limitations and Exceptions
This Limited Warranty provides coverage to the original Buyer only. It does not apply to merchandise that was, at any time, used as a floor sample or display model, any merchandise purchased “as is” or second- hand, any merchandise purchased at a distress sale or a going-out-of business sale, or any merchandise purchased from a liquidator, or used as rental furniture or in a rental or hospitality space. All warranties, whether express or implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from Buyer’s original point of delivery or altered by any person, dealer, or company in any way.
Every product Alasaw delivers is made from urban timber, whether it’s from your tree or our inventory. You will have a hard time finding any wood which comes close to matching Alasaw’s uniqueness, character and overall quality. You should not expect your furniture to show the uniformity of man-made materials or even farmed wood. Alasaw furniture is handmade and therefore may have slight variances in overall dimensions. Over time, the finish will change, and wood may move. This is a natural characteristic of wood. Wood is a natural material, inherently inconsistent and affected by its environment. Urban timber offers even more character and with that, variability. The appearance of the end product may vary from samples. No guarantee is made to the exact color, appearance or final finish to wood. Wood may contain mineral deposits, pin holes, knots, color differences, unusual grain patterns, contrasting heart and sapwood, etc. Features vary from tree to tree and slab to slab.
Alasaw does not provide any warranty with regard to Customer’s Own Material (COM/COL), including their urban timber and other customer-supplied items.
Alasaw shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.
Alasaw is not responsible for consequential or incidental damages and in no event shall Alasaw’s responsibility exceed the purchase price of the product or its replacement
It is up to the customer to secure furniture as needed. Alasaw is not responsible if the customer does not use fasteners as code or safety sense requires.