Studio Terms & Conditions
After a quote and rough drawing are approved, a 50% deposit is required to reserve a place for your project on the schedule, initiate final shop drawings and start production on made-to-order items. The balance is required for pick-up by customer or delivery by a service.
We accept cash, checks and credit cards. All invoices are COD, unless other arrangements are made. In the case of terms granted, late invoices will accumulate 1% interest each month.
Purchase orders are considered an actual order. All cancellations must be received in writing within 7 days of purchase or are subject to a 20% cancellation fee.
Lead Time on studio orders is generally 8-12 weeks, plus shipping time. Ship dates are estimated and not guaranteed.
We use hand-applied, oil finishes. They are non-toxic, bring out depth and color, and condition the wood. It takes the finish up to one year for an oil finish to fully cure. Surfaces finishes are optional.
No finish can withstand prolonged exposure to water, food, sun or other substances. All spills on the wood must be removed immediately with a dry cloth. Oil finishes can be wiped clean with a damp rag and refreshed with beeswax.
You can help protect your furniture by not placing furniture in direct sunlight and avoiding extreme temperatures, harsh cleaners, candle wax, oils or ink. Alasaw does not cover damages or defects caused by use of chemical treatments, cleaning products or protective coatings applied by the Buyer. Any such chemical treatments, cleaning products or protective coatings void all warranties of Alasaw.
Small parcel shipping refers to individual packages weighing less than 150 pounds sent through regular carriers like UPS, USPS and DHL.
White glove delivery is a service, that we contract with professional companies, to pick up the piece, protect and transport to the home or final destination. Items are delivered inside, placed, possibly assembled and all waste is removed.
LTL can be the most economical way to ship large items. Less than truckload / LTL shipping refers to a truckload shipping method used for transporting a shipment which is larger than a parcel but light enough or small enough that it doesn’t require a full truckload. Free space on the truck is shared by other shipments from other shippers or carriers and likely will change trucks at various distribution centers. Items are crated or palletized. For delivery, there is limited communication about when they will arrive and mostly likely they will simply leave the palette at the curb. They also may charge for waiting or extra unplanned services.
With some items, furniture is crated or palletized, transported via LTL, but the last leg of the delivery includes white glove service.
Store pickups are available for pickup Monday-Friday 8am-3pm. It is always best to pre-arrange the time. Please note that clients or third party couriers must provide their own packing materials and load their own vehicle. We are unable to provide packing materials or blanket wrapping, unless previously arranged.
Shipping to a Warehouse or Storage Facility
Alabama Sawyer requires that all shipments be inspected and approved within 2 business days of receipt of merchandise by the client or the warehouse facility and to alert Alabama Sawyer of any shipping damages or discrepancies within that time frame. Alabama Sawyer will not be held responsible for any damages or discrepancies after the 2-business day time period. Alabama Sawyer is not responsible for any damages that occur while in the care of a warehouse or storage facility or additional transit thereafter.
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges, as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.
We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
In no event shall a mistake in size or fit of the goods, due to Buyer error, result in invalidation of any order or require any refund.
Any furniture manufactured by Alasaw is covered under a manufacturer’s 1 Year Limited Warranty, extending for 1 years from the date of final payment or delivery. Alasaw will in its sole discretion determine the appropriate repair process and pay reasonable and customary labor rates to repair or replace the defective parts and shipping costs from Buyer to Alasaw, or a repair center designated by Alasaw. If the proposal by Alasaw is not accepted by the Buyer, the Buyer will be responsible for all repairs costs and the warranty becomes void. After 1 years from the date of purchase, the original Buyer will be responsible for labor, packing, and all shipping and transportation costs.
Limitations and Exceptions
This Limited Warranty provides coverage to the original Buyer only. It does not apply to merchandise that was, at any time, used as a floor sample or display model, any merchandise purchased “as is” or second- hand, any merchandise purchased at a distress sale or a going-out-of business sale, or any merchandise purchased from a liquidator, or used as rental furniture or in a rental or hospitality space. All warranties, whether express or implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from Buyer’s original point of delivery or altered by any person, dealer, or company in any way.
Every product Alasaw delivers is made from urban timber, whether it’s from your tree or our inventory. You will have a hard time finding any wood which comes close to matching Alasaw’s uniqueness, character and overall quality. You should not expect your furniture to show the uniformity of man-made materials or even farmed wood. Alasaw furniture is handmade and therefore may have slight variances in overall dimensions. Over time, the finish will change, and wood may move. This is a natural characteristic of wood. Wood is a natural material, inherently inconsistent and affected by its environment. Urban timber offers even more character and with that, variability. The appearance of the end product may vary from samples. No guarantee is made to the exact color, appearance or final finish to wood. Wood may contain mineral deposits, pin holes, knots, color differences, unusual grain patterns, contrasting heart and sapwood, etc. Features vary from tree to tree and slab to slab.
Alasaw does not provide any warranty with regard to Customer’s Own Material (COM/COL), including their logs converted into urban timber and other customer-supplied items.
Alasaw shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.
Alasaw is not responsible for consequential or incidental damages and in no event shall Alasaw’s responsibility exceed the purchase price of the product or its replacement
It is up to the customer to secure furniture as needed. Alasaw is not responsible if the customer does not use fasteners as code or safety sense requires.