Shipping Damage Scenarios

 

When you order a product online from Alabama Sawyer, the last thing you want is for it to arrive damaged. Unfortunately, shipping damage happens, but there are steps you can take to protect yourself. Let's dive into the world that we never wanted to know anything about.

What does FOB stand for?

Alabama Sawyer ships FOB shipping point. FOB stands for "Free On Board" or "Freight On Board." It indicates the point at which the seller is no longer responsible for the goods, and the buyer takes over the ownership and liability.

What is FOB shipping point?

FOB shipping point, also known as FOB origin, means that the buyer assumes ownership and responsibility for the goods as soon as the shipment leaves the seller's warehouse. This implies that the buyer is responsible for the shipping costs and any potential damages or losses that may occur during transit. Understanding the terms FOB shipping point and FOB destination is crucial for both buyers and sellers in terms of determining who bears the risk and cost of transportation. 

What are the Limits of UPS Insurance?

For small parcel shipping, UPS, like many smal parcel shipping carriers, offers insurance to protect your packages in case of damage or loss. However, it's essential to understand that UPS has limits on the amount of coverage (and timeline) provided. This process takes time to file and can also take a long time and multiple attempts to get approved.

What is ShipInsure?

Alabama Sawyer check-out offers ShipInsure. ShipInsure is a third-party shipping insurance provider that offers additional coverage beyond what the shipping carrier provides. This extra layer of protection can give you peace of mind knowing that your package is fully insured in case of any mishaps during transit. They offer quick resolution, and immediate payment for a replacement, directly through our website.

This only works for small parcels and up to a certain value through our website.

White Glove

White glove companies that Alabama Sawyer may use, like Plycon and Distinguished Transport, offer specialized services for transporting high-end furniture, antiques, and delicate items. But what exactly does it mean when they reserve the right to repair?

What is the "Right to Repair"?

When a white glove company reserves the right to repair, it means that they have the expertise and resources to fix any damages that may occur during the transportation process. This can include scratches, dents, or other minor damages that may happen while handling the items.

Why Do White Glove Companies Reserve this Right?

White glove companies deal with valuable and often irreplaceable items that require special care and attention. By reserving the right to repair, they can ensure that any damages are promptly addressed by their skilled technicians, preserving the integrity of the items being transported. They also control the process and costs to their company. Alabama Sawyer does not control this process or timing.

How Does it Benefit Customers?

For customers, knowing that a white glove company has the capability to repair any damages can provide peace of mind. It means that in the rare event that something goes wrong during transportation, the company will take responsibility and make it right, ensuring that the items arrive in the same condition as when they were picked up.

What to Expect When Dealing with White Glove Companies

When you entrust your valuable items to a white glove company, you can expect a high level of professionalism and attention to detail. From the moment they pick up your items to the final delivery, these companies go above and beyond to ensure a seamless and secure transportation process. If they don't tell us! 

Should any damages occur, rest assured that they have the expertise to handle repairs in-house, minimizing any inconvenience to you as the customer. This commitment to quality service sets white glove companies apart in the world of specialized transportation. But, again, Alabama Sawyer can't control the timing.

What is LTL Freight Insurance?

LTL (Less Than Truckload) freight insurance is a type of coverage that protects your shipment in case of damage or loss during transit. Ogre Shipping offers insurance options to ensure your cargo is protected, but still there is a timeline and a process to for Alabama Sawyer to be compensated and be able to remake or repair your product.

How Does Ogre Shipping Handle Insurance Claims?

When filing a claim with Ogre Shipping for damaged or lost freight, simply provide documentation such as the bill of lading, proof of value, and photos of the damaged goods. Ogre Shipping will then assess the claim and provide a resolution in a timely manner. That "timely manner" is about a month. 

What Factors Determine Insurance Costs?

Insurance costs for LTL freight with Ogre Shipping are determined by various factors, including the value of the shipment, the type of goods being shipped, and the selected coverage options. It's important to accurately declare the value of your cargo to ensure proper coverage. The cost of the shipment and packing is generally not reimbursed.

Can You Customize Insurance Coverage with Ogre Shipping?

Yes, Ogre Shipping allows you to customize your insurance coverage based on your specific needs. Whether you require additional coverage for high-value items or specialized goods, Ogre Shipping offers flexible options to meet your requirements.

 

Alabama Sawyer is not a shipping or delivery company. We are beholden to vendor policies and assume no responsibility for transport damage. Customers should understand the challenges of shipping large items.